How to troubleshoot if the employees are not showing up in Timeclock device

Once you have successfully added employees to your account, you can easily synch the employees if they do not appear in the Time clock device.

Option – 1

From the Timeclock menu:

• Click on the Time clock menu on the left side navigation menu bar
• Scroll to the Sync time clock icon for a specific time clock
• Then click on “ Synch all employees for a particular device”

Refer below screenshot for the above steps-

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Option – 2

Employee section – You can also sync employees using the employee list by clicking on the spinning wheel icon next to the employee’s name-

Note:- The employees must be assigned to respective sites to which the clock is installed to sync employees , the sites can be used to assign or restrict employees access to a specific clock.

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