Timeclock Troubleshooting Guide
Overview
This guide covers the most common issues users may encounter with their timeclock devices and provides step-by-step solutions.
Cleaning the Optical Sensor
To maintain accurate fingerprint detection, clean the sensor regularly:
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Blow off loose dust particles from the sensor’s surface.
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Use adhesive tape to gently lift dirt off the sensor.
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Clean with soft, non-abrasive, dry cloth. Ensure no lint particles remain on the sensor. If present, blow them off before wiping.
⚠️ Caution: Do not use chemical cleaners. Avoid alcohol-based or abrasive solutions as they can damage or discolor the sensor and housing.
Fingerprint Not Being Accepted
If the fingerprint scanner repeatedly fails to recognize a fingerprint:
1: Dry Finger Solution
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Moisturize the finger slightly by breathing on it.
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Retry placing the finger firmly on the sensor.
2: Adjust Fingerprint Sensitivity
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Navigate to:
Value Menu → System → Fingerprint → 1:N Match Threshold -
If the threshold is set above 35, reduce it to 35 or lower.
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Save changes and test fingerprint recognition again.
Collecting Debug Logs for Support
To gather system debug logs for support purposes:
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Create a folder named
ZKUdiskin the root directory of a FAT32-formatted USB drive. -
Insert the USB drive into the device and restart the time clock.
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The debug logs will automatically be saved in the
ZKUdiskfolder. -
Compress the folder and send it to support for review.
Wireless Connection Reset
If you’re having trouble with WiFi connectivity:
⚠️ Note: The time clock only supports 2.4GHz WiFi networks.
Steps to Reset Wireless Settings
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Navigate to:
Menu → System → Reset, and perform a system reset. -
Reboot the time clock.
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Disable DHCP by going to:
Menu → Comm → Ethernet → DHCP -
Navigate to:
Menu → Comm → Wireless, and enable wireless mode. -
Wait for available WiFi networks to appear.
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Select your network from the list.
❌ Do not manually enter the SSID.
Timeclock Not Showing Online in NG Web Account
If the timeclock appears offline in the NextGen web portal:
Check Ethernet Connection
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Confirm the Ethernet cable is properly connected between the time clock and router or switch.
Verify Network Settings
| Setting | Default Value | Notes |
|---|---|---|
| IP Address | 192.168.1.201 | Modify if it conflicts with PC IP |
| Subnet Mask | 255.255.255.0 | Adjust based on network configuration |
| Gateway | 0.0.0.0 | Required only if device and PC are on different subnets |
| DNS | 0.0.0.0 | Modify if needed for network resolution |
| DHCP | Enabled (if dynamic IP) | Must be ON for automatic IP assignment |
Check Power Supply
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Ensure the device is plugged in securely.
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Confirm the power cable is not loose or damaged.
Network Icon Visibility
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Go to the timeclock settings and ensure “Display in Status Bar” is enabled so network status icons are visible on the main screen.
Need Help?
If you encounter any issues, contact NextGen Workforce Support.
📞 Support Link: NextGen Workforce Support
